Refund policy

Due to the perishable nature of our products, we do not accept returns under any circumstances. Once shipped, frozen meals cannot be resold or reused, and returning them renders the product completely unusable and unsafe for future consumption.

We understand that issues may occasionally arise, and we are committed to ensuring customer satisfaction wherever possible.

Refund Policy:

• If there is an issue with your delivery (e.g., meals arrived completely defrosted, vacuum seals broken, or there is plate damage), please notify us within 24 hours of receiving your order.

• We may require photos to verify the condition of the meals upon arrival.

• If you feel the quality of the meals is not up to standard, please contact us so we can evaluate the situation.

• Refunds or account credit will be issued at our discretion based on the extent of the issue and in accordance with our internal quality control procedures.

Please note: We do not offer refunds based on personal taste preferences. Taste is subjective, and while we strive to deliver meals that are both nutritious and delicious, we cannot guarantee that every individual will enjoy every meal.

Refunds and credits are assessed on a case-by-case basis, and our team will do their best to ensure a fair and timely resolution.