Terms
Lean Living Delivery Terms & Conditions
At Lean Living, we are dedicated to delivering high-quality, frozen meals straight to your doorstep. As our meals are time-sensitive and perishable, we rely on third-party courier services to ensure prompt and efficient delivery.
Please carefully review the following terms and conditions to ensure a smooth and satisfactory experience:
1. Third-Party Courier Services
Lean Living partners with reputable third-party courier services for all meal deliveries. While we make every effort to ensure your meals are delivered in a timely and safe manner, unforeseen circumstances beyond our control may occasionally cause delays.
2. Delivery Process & Timelines
- Orders are processed and dispatched based on the schedule set by our courier partners.
- Delivery timeframes may vary depending on location and courier operations.
- Once dispatched, you will receive tracking information to monitor your order’s progress.
- The courier will communicate directly with you regarding any updates on the delivery schedule.
- Lean Living cannot control or influence the courier's delivery times, and we are not responsible for delays caused by the courier service.
3. Successful Delivery Criteria
We consider a delivery "successful" when the following conditions are met:
- The food is *frozen, "semi-frozen", or cold to the touch upon arrival.
- Your meals are packaged in a 4-stage cold chain box, designed to maintain fridge temperature for up to "48 hours".
- Our skin pack technology ensures that your meals can be stored at fridge temperature for up to "5 days".
4. Customer Responsibilities
To ensure a successful delivery, customers must:
- Provide accurate delivery details (address, contact information, etc.) when placing the order.
- Be available to receive the delivery during the scheduled timeframe.
- If you are unavailable during the delivery attempt, Lean Living is not responsible for the condition of the food upon arrival.
- If you experience any issues with your delivery (e.g., delays, damaged items), please contact us within *24 hours* of receiving your order.
5.Risk & Liability
- The *risk of damage or loss* transfers to the customer once the delivery is completed and the package is successfully handed over to the recipient.
- While we take every precaution to package meals securely with dry ice and insulated boxes, Lean Living cannot be held liable for any delays or damages caused by the courier.
- If any items are damaged or compromised due to courier negligence, please notify us immediately for review and potential resolution within 48 hours.
6. Communication & Tracking
- It is your responsibility to ensure your contact information and delivery address are correct.
- You will receive notifications from the courier service (via SMS or email) regarding delivery status.
- Lean Living is not liable for any miscommunication or lack of updates from the courier, but we will assist in resolving any delivery issues to the best of our ability.
7. Compliance with Consumer Protection Act*
In accordance with the *Consumer Protection Act 68 of 2008*, Lean Living commits to:
- Delivering goods within the agreed timeframe or a reasonable period.
- Communicating delays in a timely manner.
- Assisting customers with delivery issues and liaising with courier services when necessary.
8. Refunds & Returns
Due to the perishable nature of our products, we do not accept returns under any circumstances. Once shipped, frozen meals cannot be resold or reused, and returning them renders the product completely unusable and unsafe for future consumption.
We understand that issues may occasionally arise, and we are committed to ensuring customer satisfaction wherever possible.
Refund Policy:
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If there is an issue with your delivery (e.g., meals arrived completely defrosted, vacuum seals broken, or there is plate damage), please notify us within 24 hours of receiving your order.
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We may require photos to verify the condition of the meals upon arrival.
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If you feel the quality of the meals is not up to standard, please contact us so we can evaluate the situation.
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Refunds or account credit will be issued at our discretion based on the extent of the issue and in accordance with our internal quality control procedures.
Please note: We do not offer refunds based on personal taste preferences. Taste is subjective, and while we strive to deliver meals that are both nutritious and delicious, we cannot guarantee that every individual will enjoy every meal.
Refunds and credits are assessed on a case-by-case basis, and our team will do their best to ensure a fair and timely resolution.
9. Agreement
By placing an order with Lean Living, you acknowledge and agree to the above terms and conditions. In the event of any disputes, Lean Living will work towards a fair resolution in line with South African consumer protection laws.
10. Meal Customisation Requests for Preset Packs
Our preset meal packs are pre-designed based on balanced nutritional plans and operational efficiency. While we do our best to accommodate special meal requests or exclusions noted at checkout or via direct communication, these requests are not guaranteed.
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Any customisation requests made on preset packages (e.g., exclusions like “no stir-fry meals”) are handled as exceptions, not standard practice.
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Lean Living cannot be held liable if a preset pack includes meals that a customer has requested to exclude.
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Customers requiring full control over their meal selection are encouraged to use our Build Your Own meal option, which offers the flexibility to select meals based on personal preference or dietary requirements.
By purchasing a preset meal pack, you acknowledge that it may include any of the meals listed in that pack’s description, regardless of customisation requests.
11. Order Cancellations
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Orders may only be cancelled within 24 hours of purchase. After this period, orders are processed and prepared for dispatch, and cancellations will no longer be accepted.
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If a cancellation is requested and approved within the 24-hour window, any applicable refund will be processed via the original payment method used for the transaction.
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Once the refund is processed, please allow up to 10 working days for the funds to reflect in your account, depending on your bank or payment provider’s processing times.
12. Meal Substitutions for Out-of-Stock Items
While we strive to keep all meal varieties available, unforeseen stock shortages can occasionally occur. Should a specific meal in your selected package be out of stock at the time of packing, Lean Living reserves the right to replace the unavailable item with a different meal of equal value and similar nutritional profile from our available inventory. This substitution will be made without prior notification in order to avoid delays and ensure the timely dispatch of your order.
By placing an order, you acknowledge and accept that substitutions may occur in such instances.
Terms and Conditions for Food Orders: Allergen Disclaimer
These Terms and Conditions ("T&C") govern the ordering and consumption of food from Lean Living Foods. By placing an order with us, you agree to abide by these terms:
Allergen Information:
a. If you have any allergies or dietary restrictions, it is your responsibility to inquire about the ingredients of the dishes you are considering ordering.
Customer Responsibility:
a. Customers with food allergies or dietary restrictions are strongly encouraged to inform our staff about their specific requirements when placing an order.
b. Failure to communicate allergies or dietary restrictions does not exempt the customer from responsibility for any adverse reactions or consequences.
No Guarantee of Allergen-Free Products:
a. The Company does not guarantee that any of its food products are free from allergens.
b. Cross-contamination may occur during the preparation of food items. The Company cannot guarantee that its kitchen or suppliers are allergen-free environments.
Limitation of Liability:
a. The Company shall not be held responsible or liable for any allergic reactions or health issues resulting from the consumption of its food products, unless the customer has specifically informed the Company about their allergies or dietary restrictions at the time of ordering.
b. Customers with severe allergies are advised to exercise caution and consider alternative dining options that can better accommodate their needs.
Notification of Allergies:
a. Customers must notify the Company of any allergies or dietary restrictions at the time of placing an order.
b. The Company reserves the right to refuse service or modify orders based on the severity of allergies or dietary restrictions communicated by the customer.
Indemnity:
a. By placing an order, the customer agrees to indemnify and hold the Company harmless from any claims, losses, or damages arising out of or related to allergic reactions or health issues, except in cases where the customer has provided explicit information about their allergies or dietary restrictions at the time of ordering.
Changes to T&C:
a. The Company reserves the right to modify these terms and conditions at any time. Customers are responsible for reviewing the terms regularly.
By placing an order with Lean Living Foods , you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
